Avatar has been responsible for implementing our new virtual store and Mobile Chile, with WebSphere Commerce. Avatar and Ripley have worked together for over 10 years in the implementation of projects such as: our online stores, migration, support, developmental, consulting and training.
In all the time I've been working with Avatar, they have shown a very good command of the tool and business, as well as a team with a human quality that allows us to develop a very fluid and direct relationship.
Our relationship with Avatar is not only a relationship of "customer - supplier" type, but it is a close partner with which we hope build a long term relationship.
Scotts & Co. (Scotts), one of Britain’s leading multi-channel retailers, has formed a strong business partnership with AVATAR. In 2011, I began working with them in order to cost-effectively migrate our 12 separate websites (including Scotts of Stow, Artigiano and The Original Gift Company) to the latest version of IBM Websphere Commerce Server.
Initially I had reservations about forming a relationship with a company based in another country, but the onsite / offsite model provided has proven to be a successful one. AVATAR has demonstrated that they are an excellent IT provider with specialist knowledge of IBM Websphere Commerce. They are also focused on my business objectives, such as increasing sales, conversion rate and customer satisfaction, and they proactively make suggestions and recommend solutions to help achieve these goals.
AVATAR S.A.C. took the time to learn our business and customize their design for us, instead of just trying to make our business fit inside the standard commerce installation. They truly want the site to succeed and follow up monthly for our results, and offer suggestions on how to maximize our customers experience on our site.