Implementation of virtual stores
The technology staff and our customers' business, is guided in the adoption of a world-class platform, WebSphere Commerce, then once we know the needs of our client, we assist in the analysis and dimensioning of the infrastructure required for installation of the solution.
We lead management requirements and align to meet business objectives with minimal technological impact, always thinking of increasing the chances of success. After that we make the adjustments to the base solution, ensuring that these are to be high quality and meeting both explicit and implicit needs of our customers.
Our job is also to educate and train future technicians and stakeholders to administer the implemented solution. After this stage, we deploy the solution, ensuring optimal performance on the Internet.
Maintenance and support
Once the e-commerce site has been deployed and begins to operate, it requires constant monitoring and support in response to any incidents. Avatar provides our customers with specialized technical equipment to enable resolution of these kinds of challenge both onsite and offsite, seeking to leverage the resources of our clients.
Our professional team is moved to the customer premises to develop the required activities, anywhere in the world.
Communication facilities are becoming more plentiful and allow us to provide these services from our head office, as a reduced cost. Avatar provides services remotely and securely with customers. Our support service allows us to have specialists to help you resolve any queries regarding various service levels (SLAs). We are able to provide the security that an e-Commerce business needs.
The experience and leadership acquired by Avatar over the past 13 years allows us to offer our customers tailored services as enhancements and support dates or special campaigns. We provide ongoing advice for special occasions like, Cyber Monday, Black Friday, etc.